Terms and conditions

About these terms

These terms apply to day tours and transfers offered by Viklenders Travel ehf., Bogaslóð 2, 780 Höfn, Iceland, kennitala 670426-0410 ("Viklenders", "we") through viklenders.com, by email or by phone. By booking a tour with us you accept these terms. If anything in your written booking confirmation differs from these terms, the confirmation applies.

Viklenders Travel ehf. operates day tours only.

Requests and bookings

A request sent through our website is not a booking. A booking is made only when we confirm it to you in writing, by email, with the tour, the date, the start time, the pick-up location, the number of passengers, the price and the payment terms. Please check the confirmation and tell us straight away if anything is wrong.

Prices and payment

The price of your tour is stated in your booking confirmation. Payment is by bank transfer; the bank details and the date payment is due are in your confirmation.

The price covers your vehicle, driver and guide for the tour. Entry fees, parking, meals and other costs at the places you visit are not included.

If you cancel or change your booking

• Cancel at least 48 hours before the start timeFull refund.
• Cancel less than 48 hours before, or do not show upNo refund.
• Change the dateFree of charge up to 7 days before the tour. Later changes are possible only if we can arrange them.
• Group bookingsCancellation terms are agreed in your group quote; in some cases free cancellation is possible.

Please tell us by email, phone or WhatsApp. Under the Icelandic Act on Consumer Contracts No. 16/2016, the statutory 14-day right of withdrawal for distance contracts does not apply to leisure services that are to be provided on a specific date, so the terms above apply.

Weather, safety and changes by us

Iceland's weather and road conditions change quickly. Your guide may change the route, the order of stops or the timing of a tour for safety reasons, following warnings from the Icelandic Meteorological Office, the Icelandic Road and Coastal Administration and Safetravel.is.

If we have to cancel a tour because of weather, road closures, natural hazards or other safety reasons, we offer you another date or a full refund of what you paid for that tour. We are not responsible for other costs you have arranged yourself, such as flights, hotels or tickets with other companies; we recommend travel insurance.

The northern lights depend on solar activity and clear skies and can never be guaranteed. If we go out on a Northern Lights Tour and the lights do not appear, you can join a second evening free of charge, or we offer a partial refund.

Blue Lagoon: if the lagoon is closed on the day of your booking, for example because of volcanic activity, we refund the transfer.

Airport transfers: if your flight is delayed, please tell us as soon as you can. We wait up to 45 minutes after the agreed time.

Your part

• Be ready on timeAt the pick-up location and time in your confirmation. Your guide waits up to 45 minutes; after that the tour counts as a no-show.
• Dress for IcelandWarm, waterproof layers and sturdy shoes, in every season.
• Follow your guide's safety instructionsAt waterfalls, on beaches such as Reynisfjara and near glaciers. Your guide may end your participation if you put yourself or others at risk.
• Tell us what we need to knowHealth conditions, mobility needs or the ages of children, so we can plan the day safely. Children must travel with an adult.
• Children under 135 cmNeed a child seat, as Icelandic law requires. We have child seats: tell us when you book.
• In the vehicleNo pets and no smoking. Tell us in advance if you travel with extra or large luggage.
• LanguageOur tours are guided in English.
• PhotosYour guide may offer to take photos for you. We never share photos of you online without your permission.

Liability and insurance

We hold liability insurance with TM tryggingar. We are liable under Icelandic law for loss or injury caused by our negligence or that of our staff. We are not liable for loss or damage caused by your own actions, by events beyond our reasonable control, or by third parties such as attractions, lagoons or restaurants you visit. Please keep your belongings with you. Nothing in these terms limits liability that cannot be limited under Icelandic law, or your rights as a consumer.

We recommend that you have your own travel insurance.

Complaints

If something is not right, tell your guide on the day or write to info@viklenders.com as soon as possible, and we will do our best to put it right. If we cannot agree, consumers may refer a dispute to the Icelandic Complaints Committee on Goods and Services (Kærunefnd vöru- og þjónustukaupa).

Law and courts

These terms and any booking are governed by Icelandic law. Disputes that cannot be settled by agreement are heard by the Icelandic courts. If you are a consumer living elsewhere in the European Economic Area, you keep the protection of the mandatory consumer law of your country of residence.

Your personal data

How we handle your details is explained in our privacy and cookie policy.